We probably already have the answer! Check out our FAQ to find out everything at a glance.
At Château du Parc in Pézenas, listening to our visitors and future guests is at the heart of our approach. Based on the exchanges and messages we receive, certain questions come up regularly regarding our nature-focused accommodations, our wellness services, and the practical aspects of organizing a stay in the South of France.
To make your search easier and to assist you before, during, and after your stay, we have compiled the answers to the most frequently asked questions here. Our goal: to offer you a simple, friendly, and serene experience, thanks to attentive and personalized service.
If you require further information, please do not hesitate to contact us directly by email or telephone: our team is at your disposal to make your stay at Château du Parc as pleasant and unforgettable as possible.
Reservations and Payments
How do I book a stay at Château du Parc in Pézenas, in the Hérault region?
You can book directly online on our website, choose your dates and services on the "Reservation" page, or contact us by phone/email for any specific requests.
What payment methods do you accept at Château du Parc in Pézenas?
We accept payments by credit card, American Express, bank transfer, and ANCV holiday vouchers. Online payment is secure for all our guests staying in the Hérault region.
How can I modify or cancel my reservation?
Modifications and cancellations are possible according to our terms and conditions: up to 30 days before arrival, a 30% cancellation fee applies; less than 30 days, a 100% cancellation fee applies. A credit note may be issued upon presentation of supporting documentation. Please contact the reservation department at the estate in Pézenas.
Do I have to pay a deposit to guarantee my reservation?
The total balance must be paid before arrival for all rentals at Château du Parc in Pézenas.
Is it possible to book for a group or a private event in Pézenas?
Yes, we offer tailor-made packages for groups, seminars, and weddings in the Occitanie region. Contact us for a personalized quote in Pézenas.